Terms and Conditions

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Rental Cars (please see here for Conditions)

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• Rental basis: per calendar day
• Rates are GROSS in NZ dollars
• Rates and conditions are are subject to change without notice
• Minimum rental period 5 days

• Unlimited kilometres
• Airport transfer on pick-up / drop-off (except Wellington)
• Vehicle insurance (excess applies)
• GST 12.5%
• Starter Pack
• Extra driver fees
• Kitchen Kit and Personal Kit
• Explore NZ CD
• Customer care 24 hr roadservice helpline (freephone)
• Travel Wallet including road maps and travel information
• Free Mountain Bike Hire (available at selected top 10 Holiday Parks)

The Premium Package is payable (per day) in addition to the daily rental rate.

Inclusions are:

• Excess Reduction Option 2 (NIL excess)
• Diesel Tax Recovery Fee
• Wellington & Queenstown Location fees
• Picnic Table and Chairs (per person travelling)
• Child / Booster Seat (must be pre-booked)
• PGO - Pre-purchase gas option

This is a summary of some of the Rental Conditions for all Campervan and Motorhome vehicles.

For a full detailed Terms and Conditions please refer to the Terms and Conditions schedule in the Rental Agreement.

Please note all prices quoted in this document are in New Zealand dollars. Rates and Conditions quoted in our brochures and/or documentation are subject to change without notice.

Rental days are calculated on a calendar day basis. When calculating the number of days the Vehicle is hired, the day of pick-up is counted as day one of the rental, regardless of pick-up time. The day of the Vehicle's return is counted as the final day of the rental regardless of drop-off time.

Minimum rental period is 5 days. 10 day minimum rental period applies for travel 23 Dec – 10 Jan.

Minimum rental periods are subject to change, and any such change will be notified to you prior to booking confirmation. Late pick up or early return of the Vehicle does not entitle the Customer to any refund of the unused portion of the rental.

The Customer acknowledges having received the Vehicle in a clean condition, with a full fuel tank and full bottles of gas (if applicable). The Customer will return the Vehicle in a clean condition with a full fuel tank and full bottles of gas (if applicable) (subject to any pre-purchase fuel and/or pre-purchase gas option being taken), on the return date, time and location set out in the Rental Agreement.

The Customer acknowledges that Maui will reasonably determine what, if any, refund may be warranted if the Vehicle is returned or the Customer ceases to have the use of the Vehicle prior to the return date.

Maui Branches are open 7 days per week, 0800 Hours to 1730 Hours. Queenstown branch closes at 1700 hours between 01 June and 01 Nov. Branches are closed Christmas day.

If the Customer wishes to change the drop-off destination on the day of pick up or after the rental has commenced, they must first obtain authorisation from the Reservations Centre in Auckland. Subject to the change being approved, an additional charge may apply, which will be notified to you at time of approval. The fee may apply in all cases irrespective of the reason for location change.

If the Customer wishes to drop-off the Vehicle after business hours, they must first get approval from the branch of destination. Failure to obtain authorisation will result in a daily fee in addition to the daily rate. The Customer will be required to pay an extra day's Excess Reduction Premium (based on the Excess Reduction Option selected) as they will be held responsible for the Vehicle up until the time that it is checked in by a Maui staff member.

If the Customer wishes to extend the rental whilst on hire, they must first obtain authorisation from Maui. This is subject to availability. The extra cost of an extended rental must be paid by credit card on confirmation of the rental extension. Failure to obtain an authorisation for a rental extension will result in a late fee per day in addition to the daily rental rate for each day until the Vehicle is returned. The daily rental rate charged will be based on Maui standard rental rates per Vehicle for the rental period.

An additional location fee applies to all vehicles picking up or dropping off in Wellington or Queenstown. If the pick up and drop off occurs in the same city, only one location fee will apply.

One-Way rentals are available between all branch locations. A One-Way fee applies (Motorhomes only) between the North and South Islands where pick up is between 01 Oct - 31 Mar. No One-Way Fee applies to Rental Cars.

Should a driver have more than one rental, they can be combined to qualifty for longer-term hire discounts. Motorhome and Car hire in Australia, New Zealand and South Africa for both Maui and Britz can be combined to qualify if travel is within a 3 month period.

There are no fees for additional drivers.

A full resident country driver's licence must be presented at the time of rental. If the licence is not in English format, an international driver's licence is also required.

Drivers must be 21 years of age or over. A medical certificate stating that the customer is fit to drive the Vehicle they have booked for the duration of the hire is required for drivers over the age of 75.

The Customer agrees that, during the Rental Period, the Customer will not allow the Vehicle to be:

• driven otherwise than in a cautious, prudent and normal manner
• driven by a person under the influence of alcohol or drugs or with a blood alcohol level in excess of that permitted by law
• left with the ignition key in the Vehicle while it is unoccupied
• damaged by: (i) submersion in water (ii) contact with salt water (iii) creek or river crossing (iv) driving through low plain flooded areas (v) beach driving,/li>
• used for any illegal purpose or in any race, rally or contest
• used to tow any vehicle or trailer
• used to carry passengers or property for hire or reward
• used to carry more persons than is permitted by any relevant authority or detailed in the Vehicle manual or on the Vehicle or specified in this Agreement
• used to carry volatile liquids, gases, explosives or other corrosive or inflammable material

Road restrictions apply as follows:

• Maui vehicles may only be driven on sealed/bitumen or well-maintained roads
• Vehicles are not permitted to be driven on;
• Skippers Road (Queenstown)
• Ninety Mile Beach (Northland)
• Ball Hut Road (Mt Cook)
• North of Colville Township (Coromandel Peninsula)
• Tapu-Coroglen Road (Coromandel Peninsula)

The customer is responsible for all damage if travelling on these roads. We value your well being, and for safety purposes Maui reserves the right, at its sole discretion, to restrict vehicle movements in certain areas due to adverse road or weather conditions, and the distance to nominated destinations in relation to the length of the hire period. Maui will advise you on pick up of any travel restrictions known at that time.

Where Maui mandates a change in drop off location, penalty fees will not apply. The Customer shall not make any alterations or additions to the Vehicle without the prior written consent from Maui. The Customer will not allow any animals to be carried in the Vehicle, excluding registered guide dogs. The Customer shall take all reasonable steps to properly maintain the Vehicle, including daily checks of the oil, water and batteries, and will contact Maui immediately should vehicle warning lights indicate any potential malfunction.

Maui will reimburse the customer for expenditure up to a pre-determined amount (motorhomes/campervans only) reasonably incurred in rectifying any mechanical failure to the drive train and engine of the Vehicle. For repairs costing over this amount (motorhomes/campervans only) Maui will need to be informed and confirm the repair in advance. Repairs will be approved and reimbursement, where applicable, will be granted provided the Customer was not responsible for the damage. In all cases, receipts must be submitted for any repair or the claim will not be paid. Subject to the terms of the Excess Reduction, the Customer will pay for the cost of repairing or replacing tyres damaged during the Rental Period except if the tyre is defective and is returned by the Customer to Maui for inspection and is subject to a warranty claim on the manufacturer.

The Customer will be liable for any cost associated with the incorrect use of fuel (fuel being diesel or petrol) or water contamination of fuel. Maui reserves the right to charge the daily rental rate for the period the vehicle is off fleet for accident repairs.

Any problems associated with the Vehicle, including equipment failure, must be reported to Maui within 24 hours in order to give Maui the opportunity to rectify the problem during the rental. Failure to do so may compromise any claims for compensation. Maui reserves the right not to accept liability for any claims submitted after this period.

Vehicles cannot be requested by make or model, only by vehicle category. Subject to availability Maui can guarantee a four-berth automatic vehicle for an additonal NZ$ 10.00 per day. Maui will endeavor to supply the vehicle category selected, however should the vehicle booked be unavailable through unforeseen circumstances, Maui reserve the right to substitute an alternative vehicle without prior notification. The alternative vehicle shall be as close a substitute for the booked vehicle as possible. Maui will reasonably determine what, if any, refund may be warranted if a vehicle substitution is required.

Should the customer decide to voluntarily downgrade their vehicle type than that booked, they will not be entitled to any refund.

The Customer acknowledges that Maui retains title to the Vehicle at all times. The Customer shall not agree, attempt, offer or purport to sell, assign, sub-let, lend, pledge, mortgage, let on hire or otherwise part with or attempt to part with the personal possession of or otherwise deal with the Vehicle.

Personal Injury is covered in most cases through Registration Third Party Insurance. However, we strongly recommend that all people travelling in New Zealand take out Personal Travel Insurance. Maui does not accept any liability for personal injuries sustained during rental.

The Customer understands that:

(a) the Vehicle is insured for third party Vehicle and property damage;

(b) the Customer will have to pay excess in respect of any damage incurred whilst in the customer’s possession;

(c) the excess may be reduced by taking out Excess Reduction coverage.

Any Excess Reduction is void, and the Customer will be responsible for the total cost of any damage if the Customer breaches any of the conditions. If no Excess Reduction Option is taken, the customer is responsible for the first Excess of the cost of damage for Motorhomes and Cars. With Excess Reduction Option 1 the Customer is repsonible for the first Excess of damage for Motorhomes and for Cars. With Excess Reduction Option 2 (applies to Motorhomes only) the hirer will not have to pay excess for any damage to the vehicle. The excess applies in respect of each claim, not rental.

The excess is applicable regardless of who is at fault and must be paid at the time the accident report is completed, not at the completion of the rental. The excess will be refunded only if Maui is successful in recovering the cost of the damages from the third party. Please note that third party claims can take many months to resolve.

Damage includes any and all damage to third party property, damage to the rented vehicle including windscreens, tyres, towing and recovery costs, theft, fire, break in or vandalism. This also includes the cost of the daily rental rate for the period the vehicle is off fleet for repair.

The Customer acknowledges that they are responsible for all costs for the following damage irrespective of Excess Reduction Options that may have been taken. Damage as identified below is specifically excluded from any Excess Reduction or PCO limitation of liability and the customer remains fully liable for all costs incurred:

a) for any damage due to vehicle use in contravention of any above clause;

b) any damage caused by wilful misconduct (e.g. sitting or standing on the bonnet or roof of the Vehicle) and driving under the influence of alcohol or drugs and negligence resulting in damage to the hired Vehicle or Third Party vehicle/property;

c) for any loss or damage to personal belongings: Maui recommend the Customer does not leave valuables in the vehicle and that they take out personal insurance;

d) If the Customer is proven to not have abided by the current road rules, resulting in damage to the hired Vehicle or third party vehicle/property;

e) the cost to retreive or recover a vehicle that has become bogged or immovable;

f) the cost to replace keys which have become lost, stolen, or retrieval of keys which have been locked in the Vehicle;

g) for any costs relating to overhead or underbody damage however caused.

On pick-up of the Vehicle, the Customer agrees to pay a Vehicle Security Deposit. The Customer authorises Maui to deduct from the Security Deposit any amounts due by them to Maui arising out of the Agreement. The Vehicle Security Deposit amount is determined by the Excess Reduction Option selected. If the Customer does not take Excess Reduction Options, the Security Deposit is payable by cash, Traveller's Cheques, or credit card. Should the Security Deposit be paid by credit card, the amount will be debited (motorhomes/campervans) to the Customer's account immediately.

If Excess Reduction Option 1 has been taken the Security Deposit is payable by cash, Traveller's Cheques or credit card. If paid by credit card, an imprint will be taken for the Security Deposit for (motorhomes/campervans) and for (rental cars).

If Excess Reduction Option 2 has been taken (motorhomes/campervans only), the Security Deposit is payable by cash, Traveller's Cheques or credit card. If paid by credit card, an imprint will be taken.

The Security Deposit is fully refundable provided the Vehicle is returned on time, to the correct location, undamaged, with a clean interior and with full fuel tanks (fuel being petrol, diesel and LPG gas).

Maui reserves the right to retain a soiling fee if the Vehicle is not returned with the interior in a clean condition, and (when the vehicle is a 4WD) free of mud. The toilet and waste water tank (if applicable) must be emptied prior to the return of the Vehicle, or an additional soiling fee will be retained.

Except where the Customer has purchased Pre-purchase Gas Option and/or Pre-purchase Fuel Option, failure to return the vehicle with full petrol, diesel and/or LPG tanks will result in refill charges.

Stringent 'cash qualification' conditions apply to any Security Deposit that may be paid by cash. For security purposes, Maui recommends the use of credit cards.

If the Customer is involved in a motor vehicle accident whilst on hire, the following procedures should be followed:

A) At the accident scene the customer must:

• 1. Obtain the names and addresses of Third Parties and any Witnesses
• 2. Report the accident to police, regardless of estimated damage costs
• 3. Not accept blame or insist the other party is at fault
• 4. If possible, photograph damage to all vehicle(s) and registration number(s)
• 5. Phone the nearest Maui Branch with the accident's details within 24 hours

B) At the Branch

• 1. The Customer must produce their Driver's Licence and hand over the police report (if applicable) and any supporting photographs
• 2. The Customer is required to pay the excess (if applicable) and any other amount due by them in respect of any damage arising from an accident, loss or damage. This amount is payable at the time of reporting 'the event' and not at completion of the Rental Period
• 3. The Maui Customer Service Representative will ensure the Motor Vehicle Accident Report is completed clearly and accurately signed by the Customer

C) Exchange Vehicle

• 1. The availability of an Exchange Vehicle is not guaranteed; provision is subject to availability, client location, accident liability and remaining hire duration. Client charges may be incurred (see below)
• 2. If an Exchange Vehicle is required as a result of an accident, the Customer is responsible for making their own way to the nearest Maui branch or pick up location at their own cost
• 3. Maui may offer the Customer the option of paying an 'Exchange Vehicle Relocation Fee' to send a driver to deliver the exchange vehicle to the Customer's location
• 4. The Customer will pay for any costs relating to delivery of a change over vehicle as a result of any single vehicle accident. This charge applies irrespective of any excess reduction taken

D) Time Frame for Settlement of Customer Excess Claims

• 1. Maui shall use best endeavours to ensure that any money due back to the client is forwarded as quickly as possible, however third party claims can take months or even years to resolve. Maui cannot force the destiny of these claims, and the customer acknowledges that handling of these claims is up to Maui’s Insurer and the third party, whether they be insured or not
• 2. Maui agrees to refund any Excess refunds applicable within 60 days of receiving final resolution and payment relating to third party claims
• 3. For information regarding outstanding claims or Excess refunds please contact the Claims Department during office hours
• 4. The Customer agrees to provide all reasonable assistance to Maui in handling any claim including providing all relevant information and attending Court to give evidence

Important Note: Under no circumstances should the Customer attempt to start or drive a vehicle that has been involved in an accident, damaged by roll-over, water submersion or any other means without permission from Maui. If the vehicle is un-driveable after an accident and the Customer would like to have a replacement vehicle, which will be subject to time, distance and availability, the Customer must make his/her own way (at the Customer's expense) to the nearest Maui branch. In the event that the Vehicle is considered a write-off the Excess Reduction cover will terminate. Should the Customer require a change over vehicle, a new Excess Reduction policy will be required.

The Customer releases Maui, its employees and agents, from any liability to the Customer (regardless of who is at fault), for any loss or damage incurred by the Customer by reason of rental, possession or use of the Vehicle. Any indemnity required of the Customer shall not operate to indemnify Maui in respect of any negligent act by Maui. Nothing contained in these terms and conditions shall exclude any express or implied conditions, warranties or requirements that cannot be so excluded under the Trade Practices Act or any other corresponding state legislation that may be applicable.

Maui reserve the right to charge the Customer for any speeding, parking or tollway fines, associated administration costs and/or accidents including third party property damage not reported on return of the Vehicle.

Total charges as set out in the Rental Agreement are not final. The Customer will pay any shortfall in charges to Maui and the Customer will receive a refund for any overcharges made by Maui. Wherever possible, any amendment to charges will be notified to the customer at conclusion of rental, and the customer agrees to payment of any such charges at that time.

Diesel Tax Recovery fee will be calculated and collected on return of a Motorhome hire based on the kilometres travelled during the hire.

All charges and expenses payable by the Customer under this Agreement are due on demand by Maui including any collection costs and reasonable legal fees incurred by Maui. When the Customer comprises of more than one person, each person is liable jointly and severally for all obligations of the Customer pursuant to this Agreement.

If a credit card is presented as payment, the credit card holder will be jointly and severally liable as a Customer. The following credit cards will be accepted: Visa, Mastercard and American Express. A surcharge applies to use of American Express for payment and security bond purposes. Diners Cards will not be accepted.

When payment is made by credit card, the Customer agrees that:

a) Maui is irrevocably authorised to complete any documentation and to take any other action to recover from the Customer's credit card issuer all amounts due by the Customer pursuant to this Agreement, including, but not limited to, any amounts due in respect of damage to the Vehicle or to property of a third party and all other additional charges as they are incurred including all parking and traffic infringement penalties, road toll fines and associated administration costs;

b) the Customer will not dispute his/her liability to Maui for any amount properly due under this Agreement and the Customer shall indemnify and keep indemnified Maui against any loss incurred (including legal costs) by reason of notifying the Customer’s credit card issuer of such dispute;

c) in the event that Maui elect to accept payment of the Security Deposit by holding a signed and authorised open credit card voucher which is returned to the Customer at the completion of the Rental Period, the Customer agrees that Maui is entitled to recover payment from the Customer's credit card issuer pursuant to paragraph (a) in respect of any amounts due which were not known at the time of return of the voucher; and b) Maui may process credit card charges pertaining to the rental after the hire period.

The Customer acknowledges that all transactions under this Agreement are conducted in New Zealand dollars. Due to exchange rate fluctuations and bank fees, there could be some variance between the amount initially debited against the Customer's credit card and the amount refunded. Maui accepts no liability for any such variation.

Personal and Company cheques will not be accepted as payment for rentals at the time of pick up. These must be received by Maui 14 days prior to commencement of rental. Personal or Company cheques are not acceptable as the vehicle security deposit.

The Customer agrees that provision of any rental vehicle is conditional upon Maui being paid (prior to travel commencing) by the Travel Agent or Travel Wholesaler who arranged the vehicle rental on the Customer's behalf.

The Customer acknowledges that Maui may terminate this Agreement and repossess the Vehicle (and for that purpose enter upon any premises and remove the Vehicle) at any time, without notification to the Customer, and that the Customer will pay the reasonable costs of repossessing the Vehicle, including towing charges if:

(a) the Customer is in breach of any material term of this Agreement

(b) the Customer has obtained the Vehicle through fraud or misrepresentation

(c) the Vehicle appears to be abandoned

(d) the Vehicle is not returned on the agreed return date or Maui reasonably believe that the Vehicle will not be returned on the agreed return date; or

(e) Maui considers, on reasonable grounds, that the safety of the passengers or the condition of the Vehicle is endangered.

The Customer understands that in the event of such termination or repossession, the Customer has no right to a refund of any part of the rental charges or the Security Deposit.

If a booking is amended within the cancellation fee period and subsequently cancelled, the cancellation fee for the original booking will apply.

The cancellation fees are:

Cancelled 21 days prior to pick-up		No Fee
Cancelled 21 - 07 days prior to pick-up		20% of Gross Rental
Cancelled 06 - 01 days prior to pick-up		50% of Gross Rental
Cancelled on day of pick-up or a No Show		100% of Gross Rental
Vehicle is returned early for any reason		No Refund available

Amendment fees made prior to pick up do not apply.

This Agreement is governed by the laws of New Zealand.

The Customer warrants that all information supplied by them to Maui in connection with this Agreement is true.

This Agreement constitutes the entire agreement of the parties and there are no other oral undertakings, warranties or agreements between the parties relating to the subject matter of this Agreement.

No animals are permitted in our vehicles, excluding guide dogs.

Illustrations and text in any of our brochures or website are a representation only of the vehicle depicted. Variances in the vehicles offered for rental may occur due to substitutions made by Maui or modifications and/or upgrades to the vehicle design made by the manufacturer.

Terms / Conditions and Rates are subject to change without notice.

Spirit 6 Berth Motorhome