Terms and Conditions

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Motorhomes / Campervans (please see here for Conditions)

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This document contains a summary of the Rental Conditions. For full detailed Conditions refer to the Conditions schedule in the Rental Agreement. Please note all prices quoted in this document are in New Zealand dollars. Rates and Conditions quoted in our brochures and/or documentation are subject to change without notice.

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• Unlimited Kilometres
• Insurance (excess conditions apply)
• Goods & Services Tax (12.5%)
• AA 24 hour Roadside Assistance
• AA Motor/Lodges Guides
• Rates are Negotiable for longer-term hires

New Zealand legislation provides limited coverage for personal injury. We strongly recommend that all people travelling in New Zealand take out Personal Travel Insurance.

All vehicles are insured for the damage to the vehicle or to the property of a Third Party. The hirer is responsible for 'the excess'.

The excess applies in respect of each claim, not rental. The excess is applicable regardless of who is at fault and must be paid at the time the accident report is completed, not at the completion of the rental. The excess will be refunded if we are successful in recovering the cost of the damages from the Third Party. Please note that Third Party Claims can take months to resolve.

You are required to take one of the following insurance options:

• Option 1 : Insurance excess applies
• Option 2 : Insurance excess reduced, Pay an additional fee per day
• Option 3 : Insurance excess further reduced, Pay an additionalfee per day
• Additional Tyre/Windscreen Waiver: Pay an additional fee per day

(Note: Options 1 & 2 do not cover window and tyre damage; Option 3 covers all damage including windows and tyres)

Please see the 'Exclusions' section, whereby all Excess Reduction cover will be made void.

Standard Excess, Excess Reduction Option 1 & 2 for Vehicles, do not cover:

• a) Water submersion or salt-water damage is not covered by any insurance option
• b) Personal belongings are not covered. We recommend the hirer does not leave valuables in the vehicle and should take out personal insurance
• c) All Excess Reduction is void if the terms of the Rental Agreement are breached. The hirer will be responsible for the total cost of any damage. This will also include any damage caused by wilful conduct (e.g sitting or standing on the bonnet or roof of the vehicle) and driving under the influence of alcohol or drugs
• d) The vehicle is wilfully or recklessly damaged by the hirer or any other person named in the Schedule to this agreement or driving the vehicle under the authorisation of the hirer, or is lost as the result of wilful or reckless behaviour of the hirer or any such person. (Note: Punctures, damage to tyres, rims, burning out a clutch and any damage arising from using the vehicle to propel any other vehicle are regarded as wilful or reckless damage)
• e) None of the insurance options cover the incorrect use of the vehicle, its accessories or fuel (fuel being diesel or petrol). The hirer will be responsible for any associated costs
• f) The hirer will be responsible for the cost to retrieve or recover a vehicle, which has become bogged, regardless of the insurance options taken
• g) If the vehicle is operated in any race, speed test, rally or contest, insurance is void
• h) The hirer is not a body corporate or department of State and the vehicle is driven by any person not named in the Schedule to this agreement
• i) The vehicle is driven by any person who at the time when he/she drives the vehicle is disqualified from holding or has never held a driver's licence appropriate for that vehicle
• j) The vehicle is operated on any of the following roads: Ninety Mile Beach (Northland), Roads North of Colville Township, Ball Hutt Road (Mt Cook), Skippers Road (Queenstown)
• k) The vehicle is operated outside of the hire or any agreed extension of that term
• l) It is agreed between the owner and the hirer that section 11 of the Insurance Law Reform Act 1977 shall apply with respect to the above exclusions as if this clause constitutes a contract of insurance
• m) The hirer acknowledges that he/she shall be liable in respect of the first of the damage or loss referred to in the insurance cover specified in this clause to the amount of the excess shown in the Schedule. This applies to damage or loss resulting from the theft or conversion or attempted theft or conversion of the vehicle

A bond is required for all hires. You will be asked to sign a separate security bond in the form of a credit card imprint, or give a cash deposit. This bond is held by Jucy Rentals and is not banked; it is our guarantee that the vehicle will be returned on time and in the condition that it was hired in.

Jucy Rentals no longer accepts a cash bond as a form of deposit. All clients must have a credit card to hire a vehicle.

Full payment is required prior to dispatch of vehicle.

24 hours on time of pick-up. There is a 1 hour grace period, if the car is over 1 hour late a full day is charged. Payment is to be made at the commencement of the hire by wither cash / traveler's cheques or credit card.

Goods and Services Tax (G.S.T) of 12.5% is included in all daily hire prices.

Branch hours for pick-up and drop-off;

Auckland City: office hours open 7 days 8am-6pm

Auckland Airport: office hours open 7 days 8am-6pm

Christchurch Airport: office hours open 7 days 8am-5pm

Queenstown: office hours open 7 days 8am-5pm

Pick-ups and drop-offs after branch hours may be available by prior arrangement. (late returns will be charged on a per day basis)

Winter hours apply from 18 Apr - 01 Jun

There are no refunds for early returns. Returning a hired vehicle early may incur a penalty equivalent to 1 days hire. The daily rate on any discounted or special hires may be recalculated at rack rates.

Available between all branches, minimum hire days apply. Repositioning fees may apply. Please note that for hires from Auckland Airport Branch to Auckland City Branch a one way fee may apply.

Please note that there is a pick up fee for all Car rentals in Queenstown.

Child seats are now compulsory on New Zealand roads (for children under 5 years of age). These may be hired from our offices. These need to be ordered at the time of reservation stating the age and weight of the child so the correct size will be booked.

After hours pick up and drop offs can be arranged through our reservations team. For all after hours pick up and drop offs there is an administration fee that applies. Please note that after hours pick ups and drop offs cannot be done from our Queenstown branch.

If a booking is cancelled within the 5 day period before the start of the hire there is no refund of the booking deposit (20% of hire). If the booking is cancelled outside this period there is a full refund of the deposit paid.

Should clients be traveling between the North and South Island they must take the vehicle across on the Interislander Ferry.

Drivers must be 18 years of age. A medical certificate is required for driver over the age of 75.

We reserve the right to charge the hirer for any speeding or parking fines associated administration costs and/or accidents incurring third party property damage reported on return of the vehicle.

These items need to be booked at the time of reservation.

• New Born Car Seat
• New Toddler Car Seat
• Booster Seat
• Snow Chains
• Ski Racks

If the hirer wishes to change the drop-off destination after the rental has commenced, they must first obtain authorisation from the Reservations Centre in Auckland. Subject to the change being approved, an additional charge will apply.

If the hirer wishes to extend the rental whilst on hire, they must first obtain authorisation from the Reservations Centre in Auckland. This is subject to availability. The extra cost of an extended rental must be paid by credit card over the telephone on confirmation of the rental extension.

Failure to obtain authorisation will result in a daily fee in addition to the daily rate.

Vehicles can only be driven on sealed/bitumen or well-maintained roads. No vehicle shall be driven on Skippers Road (Queenstown), Ninety Mile Beach (Northland), Ball Hut Road (Mt. Cook), North of Colville Township (Coromandel Peninsula) and Tapu-Coroglen Road (Coromandel Peninsula).

Jucy Rentals reserves the right at its sole discretion to restrict vehicle movements in certain areas due to adverse road or weather conditions.

Any problems associated with the vehicle, including equipment failure, must be reported to Jucy Rentals as soon as possible, and within 24 hours in order to give Jucy Rentals the opportunity to rectify the problem during the rental. Failure to do so will compromise any claims for compensation. We do not accept liability for any claims submitted after this period.

Repairs up to a pre-determined amount may be affected without authorisation and will be reimbursed. For amounts over this amount Jucy Rentals will need to be informed in advance. Repairs will be approved provided the hirer was not directly responsible for the damage. Receipts must be submitted for any repair or the claim will not be paid.

Should the vehicle booked be unavailable through unforeseen circumstances, Jucy Rentals reserves the right to substitute an alternative vehicle without prior notification and at no extra cost. This shall not constitute a breach of contract and does not entitle the hirer to a refund.

• First driver is free, additional drivers extra each per day
• After Hours dispatches are available on request only. A fee applies and at Auckland Airport the client is responsible for airport car parking costs. For all After Hours pickups a pre-registration form must be completed and returned to the owner at least 48hrs prior to travel
• After Hours return fee applies in Christchurch. There is no charge for after hours drop-offs at Auckland City or Auckland Airport branches - please note that at Auckland Airport, the car must be returned to the branch not the terminal carpark
• Oneway hires between Auckland City and Auckland Airport may incur a relocation fee
• A processing fee will be charged for any unpaid parking and speeding fines incurred during the rental period. This is regardless of whether knowledge of these is known

Vehicles cannot be requested by make or model, only by vehicle category.

Should the hirer decide to take a smaller vehicle than booked they will not be entitled to any refund.

The cancellation fees are:

• If cancelled up to 21 days prior to pick up = no fee
• If cancelled from 27-7 days prior to pick up = 20% of gross rental
• If cancelled 6 days to 1 day prior to pick up = 50% of gross rental
• If cancelled on day of pick up or no show = 100% of gross rental
• If vehicle is returned early = no refund available

Jucy Rentals reserves the right to refuse any rental at its discretion.

No animals are permitted in our vehicles, excluding guide dogs.

Personal and Company cheques will not be accepted as payment for rentals at the time of pick-up.

Illustrations and text in any of our brochures or website are a representation only of the vehicle depicted. Variances in the vehicles offered for rental may occur due to substitutions made by Jucy Rentals or modifications and/or upgrades to the vehicle design made by the manufacturer.

TERMS AND CONDITIONS ARE SUBJECT TO CHANGE WITHOUT NOTICE.

Tourer Sedan