Terms and Conditions

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Freedom Campers runs a modern fleet of Motorhomes and Campervans which is updated regularly and serviced to the highest standards.

All hire charges include New Zealand's Goods and Services Tax (GST) and daily insurance. You have unlimited mileage. Freshly laundered linen and all cooking equipment, crockery and cutlery is supplied.

There is a charge for additional equipment such as a colour TV, barbecue, snow chains, and child seat etc.

Hirer and driver must be over 21 years of age and produce a valid driver's licence. New Zealand recognises driver's licences issued by your own country, as well as International drivers licenses. If you are a member of an Automobile Association bring your membership card with you and gain additional privileges and information on travel throughout New Zealand.

24 hour freecall helpline is available should you require assistance. If you incur any minor repair bills we will give you a refund (up to a pre-determined amount - just produce receipts) If major repairs are needed, protect yourself by getting us to authorise it first. Problems encountered with the vehicle or equipment must be reported to Freedom Campers as soon as practicable. This gives Freedom Campers the opportunity to rectify the problem within the rental period. Failure to do so will compromise any claim that may eventuate after the hire is finished.

In all cases the responsibility of Freedom Campers is limited to refunding for the time that the vehicle was actually in repair. No alternative accommodation or food items will be paid for during down time.

Malfunction of Radio/Cassette/CD players TV's Videos, Microwave, Stove and Grill, Air-conditioning units, Heater, Fridge, Water pump, Shower and Toilet are not considered mechanical breakdowns and downtime will not be paid for these items.

Retrospective claims will not be accepted for any New Zealand Motorhome or Campervan rentals.

You are fully insured in case of accident damage or loss of contents (excluding personal belongings). There is an excess (bond). This covers the cost of damage to Third Party property or to the rented vehicle, including single vehicle accident, windscreen and tyre damage (unless BMI - Bond Waver Insurance is taken), overhead and underbody damage, towing and recovery costs, theft, fire, break in or vandalism.

This also includes the cost of the daily rental rate for the period the vehicle is off fleet for accident repairs. This excess applies in respect of each claim, not rental.

New Zealand legislation provides limited coverage for personal injury. We strongly recommend that you have personal travel insurance while travelling.

When you collect your vehicle we take an impression of your credit card for the bond of NZ$ 1200.00. This is the insurance excess for any single accident which may occur during your holiday and for which you are deemed to be at fault. (We do not deduct the Bond from your Bank account at the start of your hire) The impression of your credit card covers your accident-damage bond liability plus any extra costs such as fuel fill-up and emptying of the toilet at the end of hire or any traffic infringements, losses or breakages. A credit card imprint must be on all rental agreements and must be the credit card of the main hirer unless prior arrangements have been made.

We do not deduct the bond from the credit card, but merely hold the authority to deduct it in the unfortunate event of an accident. Where a credit card is not available, a cash bond will be held by Freedom Campers for 21 Days following hire.

You can choose to pay a non-refundable bond waiver per day. This reduces the bond holding to nil and is on a per incident basis. A new waiver is required for the remaining days of hire after an accident has happened, therefore you must report it to Freedom Campers.

Failure to report any incident to Freedom Campers may result in the total Bond waiver being taken again. Bond waiver does not cover the following, if you have a single vehicle accident, articles, appliances and fixtures inside the Motorhome unless in the case of Motor accident.

FREEDOM STRONGLY RECOMMENDS OUR CUSTOMERS TO TAKE THE BOND WAIVER REDUCTION MINIMISE EXCESS EXPOSURE AND TRAVEL WITH PEACE OF MIND.

Exclusions

Bond waiver does not cover:

• Any water related damage, which includes but is not limited to:
  
  a) Any vehicle submersion
  b) Creek or river crossing
  c) Driving through low plain flooded areas
  d) Beach driving
• Personal belongings: We recommend the hirer does not leave valuables in the vehicle and that they take out personal insurance
• The terms of the Rental Agreement are breached
  The hirer will be responsible for the total cost of any damage
  This will also include any damage caused by willful misconduct (e.g. sitting or standing on the bonnet or roof of the vehicle)
  and driving under the influence of alcohol or drugs
• The incorrect use of fuel (fuel being diesel or petrol) The hirer will be responsible for any associated cost
• The cost to retrieve or recover a vehicle which has become bogged
• The cost to replace keys, which have become lost, or retrieval of keys, which have been locked in a vehicle
• Overhead and underbody damage to the vehicle
• Driving on restricted roads

Rates are charged on a calendar day basis. If you pick up your vehicle on a Monday and return it the following Sunday this hire will be calculated as a 7 day rental.

The minimum rental period hire is 5 days.

You can collect from 8 am onwards on your first day of hire but must return your vehicle before 5pm on your final hire day. If a vehicle is returned later than 5pm on the final hire day you will be charged an additional day's hire. Each day after the final hire day, that the vehicle is not returned, you will be charged an additional day's hire as well as a penalty fee per day.

Early return of a vehicle does not entitle the hirer to a refund of the unused portion of the rental.

Its is possible to commence your hire in Auckland and finish it in Christchurch (or vice versa) at no extra charge if the rental period is a minimum of fourteen (14) days.

SHORT HIRES of 5 days and under are often available. Mileage is limited to 150Km per day. Extra kms will be charged a fee per km. An additional cleaning fee will apply.

The liability of Freedom Campers Ltd, or its agents, extends to either replacing your vehicle with a similar one, or refunding your hire charge for any days you lose the total use of the vehicle.

Any problems associated with the vehicle, including equipment failure, must be reported to Freedom as soon as possible and within 24 hours in order to give Freedom the opportunity to rectify the problem during the rental. Failure to do so will compromise any claims for compensation. We do not accept liability for any claims submitted after this period.

Pets or livestock are not permitted in any Motorhomes/Campervans.

Prices may be subject to change due to factors beyond the control of Freedom Campers Ltd. Any changes in price affecting a client between the time of booking and payment received will be advised immediately. The company takes no responsibility for any detention, delay, loss, damage or injury that a hirer might experience no matter how it is caused or by whom. The company's rental agreement is the sole contract for hiring the vehicle, between the company and the hirer and passenger(s). No refunds are payable on accommodation, or Motorhome/Campervan not being available, where a hirer or passenger amends, cancels or seeks to vary agreements after departure. These conditions cannot be varied or altered or waived by any employee, agent or representative of the company or by anyone providing services or facilities. The company cannot be bound by any representative or statement unless it is confirmed in writing by the company's directors or management.

Your travel agent will forward deposits and other payments to us on your behalf, but your travel agent is not our agent for the purpose of the receipt of monies. The company reserves the right to provide a comparably high standard vehicle where a booked vehicle becomes unavailable through servicing or reasons beyond their control.

The speed limit on the open road is 100 kph (60 mph). 90 kph is the recommended limit for your Motorhome. For our Campervan fleet, the speed limit is 100kph. In built-up areas the limit is 50 kph (30 mph).

We reserve the right to charge the hirer for any speeding or parking fines and/or associated administration costs.

Once a booking has been confirmed and a deposit paid the booking is considered live and is subject to the cancellation policy. The deposit is forfeited if bookings are cancelled 29 days and over of departure.

• 29 days and over Deposit retained
• 20 - 29 days 20% (or deposit, whichever is agreed)
• 10 - 19 days 40% of total reservation cost
• 1 - 9 days 75% of total reservation cost
• No Show 100% of total reservation cost

No refunds for cancellations made after the travel or travel date has commenced. If the vehicle is returned early for any reason whatsoever after travel has commenced then no refund is available.

When you receive your confirmation of booking from Freedom, a deposit is required to secure your booking. The balance owed for your hire to Freedom must be paid 28 days before the first day of hire. Read above for cancellation fees.

Major Credit Cards accepted: Mastercard, Visa, Amex and Diners Club.

All credit card transactions are conducted in New Zealand dollars. Due to exchange rate fluctuations there could be some variance in the amount refunded compared to the amount initially charged. Freedom does not accept any liability for variances up or down.

If the hirer wishes to change the drop off destination after the rental has commenced, they must first obtain authorisation from the Reservations Centre in Christchurch. Subject to the change being approved, an additional charge may apply.

Should the vehicle booked be unavailable Freedom reserves the right to substitute an alternative vehicle without prior notification and at no extra cost. This shall not constitute a breach of c ontract and does not entitle the hirer to a refund.

Should the hirer decide to take a smaller vehicle than booked they will not be entitled to any refund.

Repairs up to a pre-determined amount may be affected without authorisation and will be reimbursed. For amounts over this amount Freedom will need to be informed in advance. Repairs will be approved provided the hirer was not directly responsible for the damage. Receipts must be submitted for any repair or the claim will not be paid.

All vehicles are supplied with a full tank of fuel at the start of hire, and must be returned with a full tank at the end of your hire.

Vehicles are not covered by insurance if travelling on the following roads:

• Ninety Mile Beach (Northland)
• Skippers Road (Queenstown)
• Ball Hut Rd (Mt Cook)

Included in every campervan/motorhome is a Travel Information Pack - this includes details on camping grounds, maps, New Zealand traffic rules, sightseeing brochures and general information.

We offer a complimentary transfer service from Auckland & Christchurch Airport and surrounding Hotels, Motels, etc to our depot. Please contact our office on your arrival to arrange your transfer.

Freedom Campers depots are conveniently located in Auckland and Christchurch, our two major international gateways. Hours: Monday to Sunday 8:00 am - 5:00 pm (closed Christmas day)

Terms and Conditions and Rates are subject to change without notice.

All illustrations and text are representations only and slight variations may occur from time to time.

Path Finder 2/3 Berth Campervan