Terms and Conditions

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All prices and charges are quoted in New Zealand Dollars and include 12.5% Goods and Services Tax (GST).

All credit card transactions are conducted in New Zealand Dollars. Preferred credit cards are Visa and MasterCard. Personal and company cheques will not be accepted as payment for rentals at the time of pickup. These must be received by Eurocampers 14 days prior to the commencement of rental. The Vehicle Security Bond can only be made with cash and/or credit card. If paying by credit card, the credit card holder will be jointly and severally liable as a customer.

• Unlimited kilometres
• Road user charges
• Full tank of fuel at commencement of hire
• Full gas cylinder at commencement of hire
• Pre Cleaning fee
• Nationwide AA roadside assistance
• Free phone helpline
• Travel information pack
• Free transfer between the depot and Auckland & Christchurch Airports
• Use of prepay mobile phone (15 mins FREE then hirer to pay for calls)

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Minimum rental period 5 days. Vehicle rentals are calculated on a per calendar day basis, the day of p ick up or drop-off is always counted as a full day irrespective of what time it is collected or dropped off.

Late pick up or early return of vehicle does not entitle the hirer to any refund of the unused portion of the rental. The vehicle must be returned to the Warkworth or Christchurch depots by 4 pm or other prearranged place by 3pm on the day of drop off. Late returns will incur the charges set out below.

Late returns will be charged on a per day basis. A charge per extra hour applies (maximum charge of the daily rental rate). Failure to obtain authorisation for a rental extension will result in a daily fee in addition to the daily rate.

When a rental moves from one rate season into the next, the calculation is based on both rates. Special conditions apply for rentals of more than 50 days.

The cancellation fees are:

• If cancelled up to 28 days prior to pick up = no fee
• If cancelled from 27-6 days prior to pick up = 20% of gross rental
• If cancelled 5 days to 1 day prior to pick up = 50% of gross rental
• If cancelled on day of pick up or no show = 100% of gross rental
• If vehicle is returned early = no refund available

If the hirer wishes to change the drop-off destination after the rental has commenced, they first must obtain authorisation from Eurocampers. Subject to the change being approved, the one way rental fee of NZ$ 150.00 will apply.

Full resident country drivers Licence, held for a least one year, is to be presented at the time of rental. If the Licence is not in English format, an international driver's Licence is also required.

Drivers must be 21 years of age or over. A medical certificate stating that the customer is fit to drive the vehicle they have booked for the duration of the hire is required for the drivers over the age of 75.

Drivers aged between 21 years and 25 years have a minimum excess regardless of the insurance package chosen.

The hirer is responsible for any speeding or parking fines, associated administration costs and/or accidents including third party property damage not reported on the return of the vehicle.

New Zealand legislation provides limited coverage for personal injury. We strongly recommend that all people travelling in New Zealand take out personal travel insurance with their insurer.

Two options are available for the hirer:

• 1: Standard Insurance
• 2: All Inclusive Package Plus (with no excess if the hirer is aged 25 years and over)

Please note that the hirer is responsible for cost of repair/ replacement of windscreens & tyres (unless the comprehensive and all inclusive package plus is chosen)

1 : Standard Insurance is included in the daily rate. The hirer is responsible for a Bond. The Bond ('excess') of the cost of damage to our vehicle or third party property, including single vehicle accident, overhead or underbody damage, towing and recovery costs, theft, break in or vandalism.

This also includes the cost of the daily rental for the period the vehicle is off fleet for accident repairs (demurrage). Hirer is responsible for replacing windscreen and tyres.

The bond is fully refundable on return of the vehicle to agreed location at agreed time, in a clean condition, with empty waste and toilet tanks, full fuel tanks (both diesel and LPG gas) and no items have been lost or damaged.

2 : All Inclusive Package Plus In addition to the benefits of the standard insurance package, if the hirer wishes to reduce the Bond (excess) to NZ$ 0 including the replacement or repair of damaged windscreens and tyres. A fee is payable per day.

However a security bond is payable at time of pick up to ensure that the vehicle is returned to agreed location at agreed time, in a clean condition , with empty waste and toilet tanks, full fuel tanks (both diesel and LPG gas) and no items have been lost or damaged.

The total insurance charge is limited to a maximum of 50 days. The Excess applies in respect of each claim, not rental.

The Excess is applicable regardless of who is at fault and must be paid at the time the accident is reported. The excess will be refunded if Eurocampers is successful in recovering the cost of the damages from the third party. Please note that Third Party Claims can take months to resolve.

Option 1 : The Bond is reduced & is an imprint only taken at the commencement of your hire.

Option 2 : All Inclusive Package Plus - includes a security Bond.

Eurocampers Ltd does not accept liability for exchange rate variances in the amount refunded compared to the amount initially charged.

Please see the exclusions section below, whereby the Excess Cover will be made void.

Exclusions: The hirer is liable for any damage to the Eurocampers vehicle or third party property if:

• 1. The terms of the rental contract are breached
• 2. Damage to the vehicle is caused by careless, wilful or reckless driving
• 3. Driving under the influence of alcohol or drugs
• 4. Driving on restricted roads
• 5. Water submersion or salt water damage caused through drivers/hirers fault

In addition the hirer is liable for:

• The cost associated with the incorrect use of fuel (ie: refuelling with petrol for a diesel engine)
• The cost to retrieve or recover a vehicle that is bogged regardless of the excess insurance package taken
• The cost for replacing lost keys or retrieval of keys which have become locked in the vehicle
• Personal belongings: Eurocampers recommends the hirer does not leave valuables in the vehicle and that they take out personal insurance

In the event of an accident, the hirer must complete the Motor Vehicle Accident Form, including full details of Third Party and Witness details if present.

The hirer must;

• 1. Maintain the vehicle engine oil and coolant to the manufacturer's specifications
• 2. Keep the vehicle locked and the keys under the hirers personal control at all times
• 3. Comply with any applicable seat belt laws

Eurocampers vehicles can only be driven on sealed/bitumen roads or well maintained roads. No vehicles should be driven Skippers Road (Queenstown), 90 Mile Beach (Northland), Ball Hutt Road (Mt Cook), North of Coalville Township (Coromandel Peninsula), and all unsealed ski access roads.

Eurocampers reserve the right to restrict the movements of vehicles in certain areas due to adverse road or weather conditions.

Any problems associated with the vehicle, including equipment failure must be reported to Eurocampers as soon as possible and within 24 hours in order to give Eurocampers the opportunity to rectify the problem during the rental. Failure to do so will compromise any claims for compensation. Eurocampers does not accept liability for any claims submitted after this period.

Mechanical problems and breakdowns are covered by Volkswagen Assistance (through the AA).

Repairs up to a pre-determined amount may be effected without authorization and will be reimbursed. Amounts over over this require approval from Eurocampers. Receipts must be submitted for any repair or the claim will not be paid.

Should the vehicle booked be unavailable Eurocampers reserves the right to substitute a comparable or superior vehicle at no extra cost to the hirer. This shall not constitute a breach of contract and does not entitle the hirer to a refund.

Should the hirer decide to take a smaller vehicle than reserved for them, they will not be entitled to any refund.

Eurocampers shall have the right to terminate the hire and take immediate possession of the vehicle if the hirer fails to comply with any of the terms and conditions of this agreement, or if the vehicle is damaged. The termination of the hire under the authority of this clause shall be without prejudice to the other rights of the owner and the rights of the hirer within this agreement.

No animals permitted in the vehicles with the exception of guide dogs.

Not permitted in the vehicle.

Eurocampers reserves the right to charge you for any of the following;

• Administration fee for processing speeding or parking fines plus the cost of the fine (these may not be charged until up to 2 months after your hire, Eurocampers will post copies as proof)
• Soiling fee for returning the vehicle without emptying the toilet , and waste tanks
• Cleaning fee for returning the vehicle without removing the rubbish and tidying the interior
• Breakages fee breakages to any of the equipment inside and outside the vehicle
• Mobile phone 15 free minutes are permitted per hire, subsequent use will be charged to your card at the end of your hire
• Late returns your vehicle is due back at the depot at 4pm late returns are charged on a daily basis, a charge per hour applies (maximum charge of the daily rental rate). Failure to obtain authorisation for a rental extension will result in a daily fee in addition to the daily rate
• Refuelling by Eurocampers will be charged per litre of fuel
• Change of Drop-off Destination : If the hirer wishes to change the drop-off destination after the rental has commenced, they first must obtain authorisation from Eurocampers. Subject to the change being approved, the one way rental fee may apply

Eurocampers reserve the right to refuse any rental at its discretion.

Terms and conditions are subject to change without notice.

Illustrations and text are a representation only of the vehicle depicted. Variations may occur due to substitutions, modifications and/or upgrades to the vehicle designed.

Explorer 3 Berth Campervan