Rental Cars

Terms and Conditions

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• Car rentals are available from Auckland, Christchurch & Queenstown
• Rental basis is 24 hours
• Minimum rental period is 3 days
• Minimum rental periods are subject to change during peak periods
• All rates and conditions are subject to change as required and without prior notification

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• 12.5% GST
• Unlimited kilometres
• Airport transfers on upon vehicle collection and return
• Vehicle insurance (excess applies)
• One-way fees
• Extra driver fees
• THL/BP Eco Trust Loyalty Card
• Supermarket Discount Card
• NZ leading attractions map including discounts to iconic tourist attractions
• Free mountain bike hire available at selected Top Ten Holiday Parks
• Travel wallet including road maps and travel information
• Customer care 24 hour road-service helpline (toll free)

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• Excess Reduction Options (see insurance)

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New Zealand legislation provides limited coverage for personal injury. Britz strongly recommend that all people travelling in New Zealand take out personal travel insurance.

All vehicles are insured for the damage to the vehicle or to the property of a third party. The hirer is responsible for ('the excess') of the cost of damage to third party property or to the rented vehicle, including single vehicle accident, windscreen and tyre damage, towing and recovery costs, theft, fire, break-in or vandalism with the exception of the 'exclusions'. This also includes the cost of the daily rental for the period the vehicle is off fleet for accident repairs.

The excess is applicable regardless of who is at fault and must be paid at the time the accident report is completed, not at the completion of the rental. The excess will be refunded if Britz are successful in recovering the cost of the damages from the third party. Please note that third party claims can take months to resolve. The excess applies in respect of each claim, not rental.

Excess Reduction Option 1
When excess reduction is nominated by the hirer, the hirer will pay the reduced excess amount for any damage to the vehicle or property of a third party with the exception of the 'exclusions'. Please see the 'exclusions' section below, whereby all insurance cover will be made void.

Premium Cover Option (PCO) (International customers)
Where PCO is taken out at a flat rate per rental in addition to the excess reduction option, the hirer will not have to pay any excess at all for any damage to the vehicle or property of a third party.

BRITZ STRONGLY RECOMMENDS OUR CUSTOMERS TAKE THE EXCESS REDUCTION OPTION FOR TRAVEL WITH COMPLETE PEACE OF MIND

Exclusions
All insurance cover will be made void if any of the following exclusions are breached:

• 1/ Overhead and underbody damage to the vehicle
• 2/ Any water related damage which includes, but is not limited to:
  
  a) any vehicle submersion
  b) creek or river crossing
  c) driving through low plain flooded areas
  d) beach driving
• 3/ Personal belongings. Britz recommend the hirer does not leave valuables in the vehicle and that they have insurance to cover for the loss/damage of personal belongings
• 4/ Any damage caused by willful misconduct (ie sitting or standing on the bonnet or roof of the vehicle)
• 5/ Any damage caused while driving under the influence of alcohol or drugs
• 6/ The Customer will be liable for any cost associated with the incorrect use of fuel (fuel being diesel or petrol), or water or other contamination of fuel
• 7/ The cost to retrieve or recover a vehicle, which may include, but is not limited to a vehicle that has become bogged, submerged or has been abandoned
• 8/ The cost to replace keys, which have been lost or retrieval of keys, which have been locked in a vehicle
• 9/ The vehicle rented may only be used to carry the maximum number of passengers as dictated by the vehicle type. If more passengers are carried than what is allowed Britz does not accept any liability
• 10/ Drivers not identified on the rental agreement and/or drivers that have a licence that has been cancelled or suspended and/or drivers who have a licence that is classified as a learners or probationary licence

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Upon vehicle collection, a security deposit is required. The amount is determined by the excess reduction option selected.

For security purposes, only a credit card can be used to provide a vehicle security deposit. The credit card holder must be present and able to sign for the vehicle security deposit upon vehicle collection. The credit card holder is jointly and severally liable for any damage to the rental vehicle.

If the excess reduction option is not selected, the security deposit payable by credit card. The amount is taken as an imprint to the hirer's credit card when the vehicle is collected.

If the Excess Reduction Option is selected the security deposit is taken as an imprint to the hirer's credit card when the vehicle is collected.

The security deposit is fully refundable provided the vehicle is returned on time, to the correct location, undamaged, with a clean interior and with a full fuel tank. Except where the customer has purchased Pre Purchase Fuel (PPF), failure to return the vehicle with a full tank of fuel will result in refill charges, which will be advised upon return of the vehicle.


Britz reserves the right to retain a cleaning fee if the vehicle is not returned with the interior in a clean condition. The toilet and waste water tank must be emptied prior to the return of the vehicle, or an additional soiling fee will be retained.


Cheques are not an acceptable method in which to supply a vehicle security deposit and will not be accepted. In the instance where the hirer does not hold a credit card for the purpose of the vehicle security deposit or the credit card holder will not be present upon vehicle collection Britz does provide the option to leave the security deposit via cash or travellers cheques or can arrange for a credit card to be debited prior to the rental commencing.

It must be advised to Britz at least 14 working days in advance of vehicle collection that a cash or travellers cheque vehicle security bond or a prior credit card debit is required. This cannot be arranged upon vehicle collection. Please note strict guidelines and criteria must be met for cash/travellers cheques vehicle security deposits and prior credit card debits. Please contact reservations for more information if required.

FOR SECURITY PURPOSES BRITZ STRONGLY RECOMMENDS THE USE OF CREDIT CARDS FOR VEHICLE SECURITY DEPOSITS.


All credit card transactions are conducted in New Zealand dollars. Due to exchange rate fluctuations and/or bank transaction fees there could be some variance in the amount refunded compared to the amount initially charged. Britz does not accept any liability for variances up or down.


The credit card holder will be jointly and severally liable as a customer. Accepted credit cards are Visa Card, MasterCard and American Express. A non-refundable 1.5% surcharge will apply to all credit card transactions. The exception to this is credit card surcharges, which apply to debited security bonds. In this instance, the surcharge is refunded when the bond is refunded. If a bond is retained the surcharge is retained.


Personal and company cheques will not be accepted as payment for rentals at the time of pick-up. These must be received by Britz 14 working days prior to commencement of the hire/s.


Britz will not honour calculation errors. Should a calculation error occur Britz will charge for the shortfall.


A current and full motor vehicle driver's licence is required and must be produced upon vehicle collection.

Should a foreign licence be in a language other then English it must be accompanied by a current international driving permit issued in the same country as the driver's licence was issued. An accredited English translation will be accepted in lieu of an international driving permit.


Drivers must be 21 years of age or over. For drivers 75 years of age or over, a medical certificate stating that the customer is fit to drive for the duration of the hire is required.


To be booked at time of reservation:

• Picnic Table
• Picnic Chair
• Baby Seat
• Child / Booster seat
• Tent (4 persons)
• Camping Pack (max charge for 2 persons)
• Souvenir Road Atlas ffor purchase
• First Aid Kit for purchase
• Mountain Bikes Hire FREE of charge (at selected Top 10 Holiday Parks)
• Snow Chains (free of charge with all vehicles during the winter season)
• Kruse Commentary System
• Pre-Purchase Fuel Option - PPF Details on request

Rental days are calculated on a 24 hour basis. Minimum rental period is 3 days. Minimum rental period is subject to change during peak periods.

When a rental moves from one rate season into the next, the calculation is based on both rates. If a customer wishes to extend the rental whilst on hire, they must first obtain authorisation from reservations or any of the Britz branches. The rental extension is subject to vehicle availability. The cost of an extended rental must be paid by credit card over the telephone on confirmation of the rental extension. The rate charged will not reflect the original rate booked. Failure to obtain authorisation will result in a daily fee in addition to the daily rate.

Early return of vehicle does not entitle the hirer to any refund of the unused portion of the rental. Britz allows a grace period of 59 minutes before the hirer is liable for late return charges. Late return fees are applicable as follows:

• 1 hour late, one third of the daily rate will apply
• 2 hours late, two thirds of the daily rate will apply
• 3 hours late, one full day rate will apply

2wd campervans can only be driven on sealed/bitumen or well-maintained roads. 4wd campervans can also be driven on some recognised unsealed roads, please contact reservations for more information.

No vehicle shall be driven on Skippers Road (Queenstown), Ninety Mile Beach (Northland), Ball Hut Road (Mt Cook) and North of Colville Township (Coromandel Peninsula), and Tapu-Coroglen Road (Coromandel Peninsula).

Britz reserves the right at its sole discretion to restrict vehicle movements in certain areas due to adverse road or weather conditions.


If the customer wishes to change the drop-off destination, they must first obtain authorisation from the reservations or scheduling departments. Subject to the change being approved, an additional charge may apply.


All amendments to bookings are subject to availability of vehicle and/or package. Different rates may apply based on the amendment made.


Should a customer have more than one consecutive rental they can be combined to qualify for longer-term hire discounts. Consecutive campervan hire in Australia, New Zealand and South Africa and/or consecutive car hire in New Zealand for both Britz and Maui can be combined to qualify if the vehicle collection date/s are within a 3-month period.

For all rentals to qualify each booking needs to be made at the same time. If a customer makes another booking at a later time, the new booking can be combined to qualify if the vehicle collection date/s are within a 3-month period however, the original booking/s will not qualify for a discount if applicable.

Note that 2wd car hire in Australia cannot be combined with any campervan or New Zealand car hire to qualify for longer-term discounts. Longer-term discounts must be requested at the time of booking. If multiple hires total more than 100 days these rates and terms do not apply. Requests for quotes/bookings of more than 100 days should be directed first to reservations.


One-way rentals are available between all branch locations. No additional one-way fees apply.


An airport concession fee may be charged for hires with pick-up or drop-off from airport locations. An airport pick-up fee per hire will apply for hires with pick-up at Queenstown airport. This fee is subject to change and new airport charges may arise as required. This surcharge is payable to Britz directly upon collection of the vehicle.


Britz provides free airport to branch and Branch to airport transfer on day of arrival and departure for our Auckland and Christchurch Branches. Queenstown branch is located at the airport.


Britz reserves the right to charge the hirer for any speeding or parking fines, associated administration costs and/or accidents including third party property damage not reported on return of the vehicle. The administration fee per fine, in addition to the fine, will be NZ$ 60.00.


Any problems associated with the vehicle, including equipment failure, must be reported to Britz as soon as possible and within 24 hours in order to give Britz the opportunity to rectify the problem during the rental. Failure to do so will compromise any claims for compensation. Britz do not accept liability for any claims submitted after this period.


Repairs up to a pre-determined amount may be affected without authorisation and will be reimbursed upon presentation of a receipt. For amounts over this Britz will need to be informed in advance. Repairs will be approved provided the customer was not directly responsible for the damage. Receipts must be submitted for any repair or the claim will not be paid.


Should the vehicle booked be unavailable through unforeseen circumstances, Britz reserves the right to substitute an alternative vehicle without prior notification and at no extra cost. This shall not constitute a breach of contract and does not entitle the hirer to a refund.


Vehicles cannot be requested by make or model, only by vehicle category.


Should the hirer decide to take a lesser vehicle than booked they will not be entitled to any refund.


The below cancellation fees will apply when the vehicle collection date is between and including the 01 Nov and 31 Mar. Cancellations made on bookings with a vehicle collection date outside of these dates will be exempt from cancellation fees unless the vehicle is cancelled on the day of vehicle collection or a no show occurs. In this instance 100% of the gross rental value will be applied as the cancellation fee.

Bookings that had a vehicle collection date between and including the 01 Nov and 31 Mar that have been amended to collect outside of this time that are subsequently cancelled, will be subject to the cancellation fees that would apply if vehicle collection was between the 01 Nov and 31 Mar.

The cancellation fees are:

• If cancelled up to 22 days prior to pick-up = No Fee
• If cancelled from 21 to 7 days prior to pick-up = 20% of Gross Rental
• If cancelled 6 to 1 days prior to pick-up = 50% of Gross Rental
• If cancelled on day of pick up or No-Show = 100% of Gross Rental
• If vehicle is returned early for any reason whatsoever there is no refund available for the unused days

Britz reserves the right to refuse any rental at its discretion.


No animals are permitted in our vehicles, excluding guide dogs.


Daily from 8:00am to 5:30pm. Closed Christmas Day the 25th of Dec. Closed New Years Day 01 Jan 2008.

Branches for vehicle collection and return: Auckland, Christchurch, Queenstown*.

Auckland and Christchurch: Daily from 8:00am to 5:30pm. Open all public holidays except Christmas Day when all Britz branches are closed.

Queenstown: 8:00am to 5:30pm in the summer months. 8:00am to 5:00pm in the winter months.

Open all public holidays except Christmas Day when all Britz branches are closed.

Vehicle collection and/or return outside of branch hours may be available by prior arrangement. Fees may apply. Please contact reservations in advance to discuss.

Britz Cars are available for pick up and drop off 24 hours per day from Auckland and Christchurch – times must be pre-booked.

Auckland : Pick up and Drop offs - CENTRA HOTEL, Richard Pearse Drive Mangere – clients can take the Maui and Britz Courtesy Transfer Bus to the Centra.

Christchurch : Pick ups – COMMODORE HOTEL, 447 Memorial Ave, Christchurch – call the Commodore Courtesy Transfer Bus from the Free Telephone Light box Service in the domestic or International terminal.

Christchurch : Drop offs – Drop at the Britz Branch. Leave the keys in the box.

Illustrations and text in any of our documentation, brochures or website are subject to change. Images are a representation only of the vehicle depicted. Variances in the vehicles offered for rental may occur due to substitutions made by Britz or modifications and/or upgrades to the vehicle design made by the manufacturer.

Terms / Conditions and Rates are subject to change without notice.

Executive Sedan