Terms & Conditions

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This document contains a summary of the Rental Conditions. For full detailed Conditions refer to the Conditions schedule in the Rental Agreement. Please note all prices quoted in this document are in New Zealand dollars. Rates and Conditions quoted in our brochures and/or documentation are subject to change without notice.

Backpacker Campervans offers seasonal pricing. If your intended travel dates cross two different rate periods your rental will be charged based on the number of days you incur in each period.

All of our rates include unlimited kilometres and Goods & Services Tax (GST). Campervans / Motorhomes are also supplied fully equipped with all living, cooking and sleeping equipment. We also offer a 24-hour roadside assistance helpline.

• Unlimited kilometres
• Pre-Hire vehhicle service and maintenance
• Extra driver fees
• Living equipment
• FREE 24 hrs roadservice helpline (tollfree)
• 12.5% GST
• Travel Wallet including road map and travel information (campervans/motorhomes only)

• Excess Reduction Options
• Refundable Security Deposit
• Fuel and LPG
• One-way fees if applicable

Auckland, Christchurch, Wellington : Daily from 0700 to 1800hrs, closed Christmas Day.

Queenstown : Open 7 days a week from 0800 – 1800hrs & 0800 – 1700hrs between 01 Jun - 01 Nov.

Pick-ups and drop-offs after branch hours may be available by prior arrangement. (Late returns will be charged on a per day basis)

Queenstown Airport Concession Fee
An airport pick up fee will apply for all hires with pick up at Queenstown Airport. This surcharge is payable to Backpacker directly upon collection of the vehicle. This fee only applies to Rental Cars.

Wellington & Queenstown
An additional location fee applies to all campervans picking up and/or dropping off in Wellington or Queenstown. If the pick-up and drop off occurs in the same city, only one location fee will apply.

Pick ups and drop offs in Wellington incur a one off fee. Pick ups and drop off s in Queenstown incur a one off fee. If a client picks up in Queenstown and drops of in Wellington a fee applies.

Backpacker use 'Smartrates' to determine the daily rental rate. Backpacker 'Smartrates' are released every Friday. Amendments prior to pick-up will be re-calculated at the 'Smartrate' applicable on the date of amendment. This applies to changing the vehicle type, reducing the number of rental days, changing pick-up dates or changing the pick-up or drop-off location. Where the number of rental days is being extended prior to pick-up, the extended days will be charged at the original smart rate, which applied at the time of the original booking.

Campervan / Motorhome
When calculating the number of days a vehicle is hired, the day of pick-up is counted as day one of the rental, regardless of pick-up time. The day of the vehicle's return is counted as the final day of the rental. Early return of the vehicle does not entitle the hirer to any refund of the unused portion of the rental.

• Minimum rental period is 5 days
• Minimum rental period is subject to change during peak periods

Late pick up or early return of vehicle does not entitle the hirer to any refund of the unused portion of the rental.

Rental Car
Rental days are calculated on a 24 hour basis.

• Minimum rental period 3 days
• Minimum rental period is subject to change during peak periods

Early return of vehicle does not entitle the hirer to any refund of the unused portion of the rental. Backpacker allows a grace period of 59 minutes before the hirer is liable for late return charges. Late return fees are applicable as follows:

• 1 hour late, one third of daily rate will apply
• 2 hours late, two thirds of daily rate will apply
• 3 hours late, one full day rate will apply

The Diesel Tax Recovery fee will be calculated and collected on return of your vehicle based on the kilometres travelled during your hire.

Rates are subject to Government changes.

One-way rentals are available between all branch locations (Wellington on request only). A one-way rental fee is charged for rentals between the North and South Island where pick up is between 01 Nov and 31 Mar.

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New Zealand legislation provides limited coverage for personal injury. We strongly recommend that all people travelling in New Zealand take out Personal Travel Insurance.

All vehicles are insured for the damage to the vehicle or to the property of a Third Party. The hirer is responsible for the 'the excess' for the Quattro, Six Pack, Buzza and Coaster, and the 'the excess' for Rental cars of the cost of damage to Third Party property or to the rented vehicle, including single vehicle accident, windscreen and tyre damage, overhead and underbody damage, towing and recovery costs, theft, fire, break-in or vandalism.

This also includes the cost of the daily rental for the period the vehicle is off fleet for accident repairs (demurrage).

The excess applies in respect of each claim, not rental. The excess is applicable regardless of who is at fault and must be paid at the time the accident report is completed, not at the completion of the rental. The excess will be refunded if we are successful in recovering the cost of the damages from the Third Party. Please note that Third Party Claims can take months to resolve.

The excess can be reduced in most circumstances, by the purchase of Excess Reduction Options. Please see the 'Exclusions' section, whereby all Excess Reduction cover will be made void.

BACKPACKER STRONGLY RECOMMENDS OUR CUSTOMERS TAKE EXCESS REDUCTION OPTION 2 FOR TRAVEL WITH PEACE OF MIND

New Zealand legislation provides limited coverage for personal injury. We strongly recommend that all people travelling in New Zealand take out Personal Travel Insurance.

All vehicles are insured for the damage to the vehicle or to the property of a Third Party. The hirer is responsible for the 'the excess' of the cost of damage to Third Party property or to the rented vehicle, including single vehicle accident, windscreen and tyre damage, overhead and underbody damage, towing and recovery costs, theft, fire, break-in or vandalism. This also includes the cost of the daily rental for the period the vehicle is off fleet for accident repairs (demurrage). The excess applies in respect of each claim, not rental.

The excess is applicable regardless of who is at fault and must be paid at the time the accident report is completed, not at the completion of the rental. The excess will be refunded if we are successful in recovering the cost of the damages from the Third Party. Please note that Third Party Claims can take months to resolve.

Please see the 'Exclusions' section below, whereby all Excess Reduction cover will be made void.

This excess can be reduced by the purchase of Excess Reduction Options.

BACKPACKER STRONGLY RECOMMENDS OUR CUSTOMERS TO TAKE THE EXCESS REDUCTION OPTION WITH THE PREMIUM COVER OPTION TO MINIMISE EXCESS EXPOSURE AND TRAVEL WITH PEACE OF MIND.

Standard Excess, Excess Reduction Option 1 & 2 for Campervan / Motorhomes, the Excess Reduction Option and PCO for Rental Cars do not cover:

1/ Any water related damage, which includes but is not limited to:

• a) Any vehicle submersion
• b) Creek or river crossing
• c) Driving through low plain flooded areas
• d) Beach driving

2/ Personal belongings are not covered. We recommend the hirer does not leave valuables in the vehicle and that they take out personal insurance.

3/ All Excess Reduction is void if the terms of the Rental Agreement are breached. The hirer will be responsible for the total cost of any damage. This will also include any damage caused by willful misconduct (e.g. sitting or standing on the bonnet or roof of the vehicle) and driving under the influence of alcohol or drugs.

4/ The incorrect use of fuel (fuel being diesel or petrol). The hirer will be responsible for any associated cost.

5/ The cost to retrieve or recover a vehicle, which has become bogged, regardless of the Excess Reduction Package taken.

6/ The cost to replace keys, which have become lost, or retrieval of keys, which have been locked in a vehicle.

7/ Overhead and underbody damage to the vehicle.

This value-added option allows you to buy your first tank of LPG at a discounted rate, thereby avoiding the need to replenish the gas bottle prior to drop-off. Based on the vehicle type, you simply pay for the first bottle of gas when collecting the vehicle.

If this option is not purchased the gas bottle(s) must be returned full, otherwise a re-fill charge will apply.

Must be pre-booked or requested at the time of pick-up. There is no credit for unused gas.

On pick up of the vehicle, a Vehicle Security Deposit is payable. The Security Deposit is payable by cash, Traveller’s Cheques or credit card. Should the Deposit be paid by cash, a cash qualification process will apply. If paid by credit card, authorisation will be gained. The security deposit is dependent on which excess reduction option you take. See the Backpacker Rental Agreement for details.

The Security Deposit is fully refundable provided the vehicle is returned on time, to the correct location, undamaged, with a clean interior and with full fuel tanks. We reserve the right to retain a soiling fee if the vehicle is not returned with the interior in a clean condition. The toilet and wastewater tank (if applicable) must be emptied prior to the return of the Vehicle, or an additional soiling fee will be retained. Except where the Customer has purchased Pre-purchase Gas Option and/or Pre-purchase Fuel Option, failure to return the vehicle with full petrol, diesel and/or LPG tanks will result in refill charges. Petrol, diesel and LPG gas refill charges will be advised upon return of the vehicle.

Backpacker provides free airport to Branch and Branch to airport transfer on day of arrival and departure for our Auckland and Christchurch Branch. Queenstown Branch is located at the Airport.

We reserve the right to charge the hirer for any speeding or parking fines, associated administration costs and/or accidents including third party property damage not reported on return of the vehicle.

All credit card transactions are conducted in New Zealand dollars. Due to exchange rate fluctuations there could be some variance in the amount refunded compared to the amount initially charged. Backpacker does not accept any liability for variances up or down.

If a credit card is presented as payment, the credit card holder will be jointly and severally liable as a customer. Preferred credit cards are Visa Card and MasterCard.

A full resident country driver's license, held for at least one year, is to be presented at the time of rental. If the license is not in English format, an international driver's license is also required.

Drivers must be 21 years of age or over. A medical certificate stating that the customer is fit to drive the vehicle they have booked for the duration of the hire is required for drivers over the age of 75.

Should a hirer have more than one rental (multiple rentals) then these rentals can be combined to qualify the hirer for our long-term rate. Campervan rentals in Australia and New Zealand, for Backpacker, can be combined to qualify if travel is within a 3-month period. e.g. One 14 day rental plus one 7 day rental qualifies for the 21 day rate.

For pick ups and drop offs on the same day, the daily rental charge for the last day of the first rental will be charged, and the daily charge for first day of the subsequent rental will not be charged.

Charges for additional hire equipment (tables, chairs, baby seats) will be charged per vehicle rented.

The Living Equipment (crockery, cutlery, cooking utensils, linen, sleeping bags, pillows and towels) for all Motorhomes is included in the daily rental rate at no extra cost.


Backpacker Campervans / Motorhomes are supplied fully equipped with:

• All cutlery and crockery
• Linen, pillows and sleeping bags
• Bath towels and tea towels
• Frypan, saucepans, kettle and bowls
• Can/bottle opener and kitchen utensils
• Plastic bucket
• Clothes-line and pegs
• Dustpan and hand broom
• Matches

We also offer you a selection of additional items for hire to enhance your holiday - Please request these when making your booking;

• Picnic Tables
• Picnic Chairs
• Tents (4 person)
• Baby Seats for children under 3 years
• Booster Seats for children 3 - 8 years
• Snow Chains are available free of charge
• Mobile Phone

Camping Kit (includes: tent, sleeping equipment, bread board, kettle, teapot, frying pan, knives, can opener, serving utensils, packet of pegs, pots, torch, vegetable peeler and cutlery).

If the hirer wishes to change the drop off destination after the rental has commenced, they must first obtain authorisation from the Reservations Centre in Auckland. Subject to the change being approved, an additional charge may apply.

If the hirer wishes to extend the rental whilst on hire, they must first obtain authorisation from the Reservations Centre in Auckland. This is subject to availability. The extra cost of an extended rental must be paid by credit card over the telephone on confirmation of the rental extension. Failure to obtain authorisation will result in a fee in addition to the daily rate.

Motorhomes can only be driven on sealed/bitumen or well-maintained roads. No vehicle shall be driven on Skippers Road (Queenstown), Ninety Mile Beach (Northland), Ball Hut Road (Mt. Cook), Tapu-Coroglen Road (Coromandel Peninsula) and North of Colville Township (Coromandel Peninsula).

Backpacker reserves the right at its sole discretion to restrict vehicle movements in certain areas due to adverse road or weather conditions.

Any problems associated with the vehicle, including equipment failure, must be reported to Backpacker as soon as possible, and within 24 hours in order to give Backpacker the opportunity to rectify the problem during the rental. Failure to do so will compromise any claims for compensation. We do not accept liability for any claims submitted after this period.

Repairs up to NZ$ 100.00 may be affected without authorisation and will be reimbursed. For amounts over NZ$ 100.00 Backpacker will need to be informed in advance. Repairs will be approved provided the hirer was not directly responsible for the damage. Receipts must be submitted for any repair or the claim will not be paid.

Should the vehicle booked be unavailable through Backpacker reserves the right to substitute an alternative vehicle without prior notification and at no extra cost. This shall not constitute a breach of contract and does not entitle the hirer to a refund.

Vehicles cannot be requested by make or model, only by vehicle category.

Should the hirer decide to take a smaller vehicle than booked they will not be entitled to any refund.

The cancellation fees are:

• If cancelled 21 days prior to pick-up: No Fee
• If cancelled from 20 to 6 days prior to pick-up: 15% of Gross Rental
• If cancelled 5 to 1 days prior to pick-up: 50% of Gross Rental
• If cancelled on day of pick up or No-Show: 100% of Gross Rental
• If vehicle is returned early for any reason whatsoever: no refund available

The cancellation fees are:

• If cancelled from 21 to 7 days prior to pick-up: 20% of Gross Rental
• If cancelled 6 to 1 days prior to pick-up: 50% of Gross Rental
• If cancelled on day of pick up or No-Show: 100% of Gross Rental
• If vehicle is returned early for any reason whatsoever: no refund available

Backpacker reserves the right to refuse any rental at its discretion.

No animals are permitted in our vehicles, excluding guide dogs.

Personal and Company cheques will not be accepted as payment for rentals at the time of pick-up. These must be paid to Backpacker 14 days prior to commencement of rentals. Personal or Company cheques are not acceptable as the vehicle security deposit.

All prices are in New Zealand Dollars Any bond banked may incur interest charges or exchange rate fluctuations for which we are not responsible.

Illustrations and text in any of our brochures or website are a representation only of the vehicle depicted. Variances in the vehicles offered for rental may occur due to substitutions made by Backpacker or modifications and/or upgrades to the vehicle design made by the manufacturer.

All Rates, Terms and Conditions are subject to change without notice.

Coaster 2 Berth Motorhome